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Question: Q: WD My Passport Essential NTFS on Mac I recently bought a 13' MacBook Air, but I used to use a desktop PC as my only computer, and a WesternDigital My Passport Essential 500GB as my portable HD, so it is formated in NTFS because my PC as Windows for OS.
- The information you’ll find here touches on formatting and reformatting WD’s My Passport for your Mac. Login into your Mac; Just turn on your Mac and when it boots up, plug in your My Passport drive to your WD. Your WD My Passport drive will appear as a rectangular, yellow icon on your desktop (it looks just like the image below).
- That is to say, only FAT32 and exFAT can work on both Mac and PC. If you want to share digital files between Mac and Windows system easily, you must convert WD My Passport to FAT or exFAT. Here are three ways to format a WD My Passport, follow any one of them to convert to FAT. Format WD HDD with Software (FREE) Solution 2.
Summary: Have you received the error: 'The disk you inserted was not readable by this computer' on Mac? Don't worry, this article will focus on how to fix WD My Passport is corrupted or unreadable on Mac. To avoid the loss of important data, you'd better recover lost data from the unreadable WD My Passport with iBoysoft Data Recovery for Mac.
WD My Passport external hard drive is able to work on Mac and Windows for data transferring or backup. It is popular for its auto backup and passport protection features, keeping your files and folders safe. However, there are times that the WD My Passport becomes unreadable or corrupted on Mac. You may be greeted with errors like 'The disk you inserted was not readable by this computer', which prevents you from accessing all data stored on the drive.
It's so frustrating when you meet this issue. If you are struggling to solve this issue, you will find a collection of verified troubleshooting steps.
- Table of contents
- 1. Causes of WD My Passport not readable on Mac error
- 2. How to fix 'WD My Passport unreadable' on Mac error?
- 3. Conclusion
My Passport For Mac Driver Windows
Note: If you received the disk not readable error with three options: Initialize, Ignore and Eject, please don't select 'Initialize'. Initializing the drive will erase all of the data that is currently sitting on the drive, which makes it difficult to recover lost data.
Causes of WD My Passport not readable on Mac error
Let's at first take a look at the complaint from community.wd.com:
'My WD My Passport 2TB Portable External Hard Drive has suddenly become unreadable on my laptop (MacBook Pro Server with macOS 10.12 Sierra) and I have tried on a MacBook Pro 2011 running 10.13 High Sierra with the same results. Any suggestions to fix my unreadable WD drive?'
The good news is, even though you have been prompted with an error message, at least your WD My Passport drive is recognized. There are many reasons that can lead to a drive not being readable, but essentially this is because the internal file system is damaged. Some of the possible reasons for this error are described as follow:
- Mac malfunctions
- Outdated drivers
- Faulty connections
- Write-protected drive
- The WD My Passport is not formatted
- An internal file system error or bad sectors
- Virus/malware infection to your WD My Passport
- Incompatibility issue between your WD My Passport and Mac machine
- Accidental interruption or removal of your WD My Passport during transferring data
How to fix 'WD My Passport unreadable' on Mac error?
In most cases, the issue can be repaired with a simple initialize. But this operation will remove all data stored on this drive. Are there any other ways to fix WD My Passport unreadable issue on Mac? Of course, just try these solutions one by one:
Solution 1: Re-insert the WD My Passport
The first and foremost thing is to remove the WD My Passport safely from Mac and then re-plug it into the USB port properly. If the external hard drive mounts and appears on the left sidebar of Finder, then you can access the drive. However, if the WD drive still won't mount or the error persists, continue with the next method below.
Solution 2: Check the Mac computer
The next step is to check whether your Mac machine has a problem or not. Just connect a different storage device to your Mac. If this error still pops up, the problem may refer to your Mac machine, you can restart your Mac to see if everything works well. Otherwise, if you can see the other drive in Finder, the problem is associated with the previous WD My Passport.
Solution 3: Check if the WD My Passport is encrypted
The WD My Passport for Mac corrupted or readable issue can also happen if the drive is encrypted by BitLocker. By default, the Mac computers cannot recognize a BitLocker encrypted drive, which means you are unable to read or write BitLocker encrypted drive on Mac.
You can insert the drive in a PC and then turn off the BitLocker encryption so that it can be read on Mac. In addition, you can access a BitLocker encrypted drive with the help of a third party tool.
Solution 4: Update Mac drivers
Drivers enable one or more hardware devices to communicate with the computer's operating system. If drivers are out-of-date, a variety of issues will happen such as the disk not readable error. Apple handles all system and driver updates for your system. To check if any updates are available, please do the following:
- Step 1: Go to Apple menu and select 'App Store'.
- Step 2: Click on the 'Updates' button located on the top pane.
- Step 3: Check available updates for your system and applications.
Solution 5: Repair the WD My Passport in Disk utility
Disk Utility is a built-in used to erase, format or manage internal disks and external storage devices. The most important feature of Disk Utility is First Aid, which helps detect and repair any issue with your disk. Here is how to run First Aid on your Mac to repair the unreadable WD My Passport:
- Step 1: Open Disk Utility from your /Applications/Utilities folder.
- Step 2: Select the unreadable WD My Passport in the left side bar.
- Step 3: Select the 'First Aid' tab.
- If Disk Utility tells you the disk is about to fail, back up your data and replace the disk. You can't repair the disk. Otherwise, continue to step 4.
- Step 4: Click Run.
- If Disk Utility reports that the disk appears to be OK or has been repaired, you're done. Otherwise, you have to back up as much of your data as possible.
Solution 6: Recover lost data and erase the WD My Passport
If the error still exists, you have no choice but erase the WD My Passport. But keep in mind that you will lose all data store on this disk. If you didn't back up important data, you should get lost data back with free Online data recovery software at first.
Step 1: Recover lost data from the unreadable WD My Password on Mac
If you are not sure which data recovery tool you can trust, iBoysoft Data Recovery for Mac is highly recommended to recover lost data from the unreadable or corrupted WD My Passport. This free Mac data recovery can scan and recover lost data from unreadable SD cards, internal Macintosh hard drives, external hard drives, USB flash drives, etc. iBoysoft Data Recovery for Mac provides a complete Mac data recovery solution even if your Mac won't boot/turn on, your device is failing, inaccessible or has lost a partition.
Moreover, iBoysoft Data Recovery for Mac can also recover recently or permanently deleted files, recover lost data from formatted hard drives, recover lost data from unmountable hard drives, and recover lost data from inaccessible drives, etc. This software supports recovering documents, photos, videos, emails, and music files. It's fully compatible with macOS Catalina 10.15/Mojave 10.14/High Sierra 10.13/Sierra 10.12 and Mac OS X 10.11/10.10/10.9/10.8/10.7.
1. Download and install iBoysoft Data Recovery for Mac on Mac.
2. Launch iBoysoft Data Recovery for Mac.
3. Select the unreadable WD My Passport and click 'Next' to search for lost files.
4. Preview the searching results, choose those you want and click 'Recover' to get them back.
5. Go over to ensure all lost files have been successfully restored.
Step 2: Erase the unreadable WD My Password in Disk Utility
After you get files off the WD My passport hard drive, you are safe to erase this external hard drive to make it work again. Reformatting will fix the unreadable error and the drive can be ready to use. Then you can copy the recovered data back.
• How to format external hard drive on Mac?
Solution 7: Ask data recovery service for help
However, if the solutions above don't fix the WD My Passport unreadable issue for you, or your WD My Passport even won't show up on Mac, it's probably the drive has been physically damaged. In that case, you should send it to a local data recovery service or replace it with a new one.
Conclusion
Hope these solutions have helped you fix the WD My Passport corrupted or unreadable issue. If you have any question about this article, stay in touch with us for further assistance. Specifically, we'd love to hear if you have other solutions for this issue.
Easiest Way to Fix WD Passport Not Showing Error
- 1. In Control Panel, go to Devices and Printers. You can see your passport drive visible there.
- 2. Open its properties and then open drivers, simply uninstall it.
- 3. Unplug your passport drive.
- 4. Restart your computer and insert/plugin your passport again into PC.
Follow to learn how to make your WD Passport external hard drive detected again:
- Why Is WD Passport Not Showing Up
- 5 Fix for My WD Passport Is Not Showing Up on Computer Error
- Quick Fix. Try a Different USB Cable/Port or PC
- Method 1. Change WD Drive Letter to Make WD Passport Drive Detectable
- Method 2. Fix Corrupted File System/Bad Sector That Makes WD Not Showing Up
- Method 3. Update Device Driver to Make WD Drive Work, Detected
- Method 4. Uninstall/Reinstall USB Controllers on WD My Passport Drive
How Do I Fix My WD Passport Ultra Not Showing Up on My Computer
'I have a WD My Passport Ultra 1TB portable drive for storing movies, photos, and important personal files. This morning, WD My Passport suddenly became inaccessible, couldn't be detected by my computer.
The WD Passport ultra is not showing up on my PC and I couldn't access saved data either. Is there a possible way that can help me to repair the not detectable WD drive to work again?'
If you are having a similar problem on your WD My Passport Ultra hard drive or other brands of external hard drive or devices, don't worry.
On this page, you'll learn why is WD Passport Ultra external hard drive not showing up on Windows PC and how to fix this error on your own with practical fixes and tutorials.
Why Is My WD Passport Not Showing UP
There is a lot of reasons that will cause your external hard drive not showing up or not detected on Windows PC. Check the following list, you may find the exact cause that makes your WD Passport Ultra external not recognized error:
- 1. A faulty USB port/cable, or a damaged USB hub on PC
- 2. No drive letter is assigned to WD Passport drive
- 3. Corrupted file system or bad sectors makes WD drive unreadable
- 4. WD drive driver is out of date
- 5. Universal USB controllers drivers are outdated
So how to fix these errors and make your WD Passport Ultra external hard drive show up on PC again? Check the fixes and follow tutorials below to get rid of this issue immediately.
5 Fixes to Remove WD Not Showing Up/Not Detected Error:
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Quick Fix. Try a Different USB Cable/Port or PC
When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not.
Step 1. Switch a USB port/cable and replug it to your computer.
If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. The problem exists on the USB cable.
Step 2. Reconnect the WD drive via a new USB hub or to a new computer.
- If the WD Passport drive shows up, it is the damaged USB hub on your computer that stops WD from showing up.
- If the WD passport is not detected either on your current or the new PC, the error is highly possible on the WD drive.
You can selectively follow below 4 methods to get problems fixed and repair the WD My Passport drive to show up and work again.
Method 1. Change WD Drive Letter to Make WD Passport Drive Detectable
When your WD become inaccessible, you can follow the guidelines below to change its drive letter so as to make WD passport detectable and accessible again in Windows PC:
Step 1. Press Win + R to bring up Run dialog > Type: diskmgmt.msc to open Disk Management.
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Step 2. Right-click on WD drive which fails to show up and choose 'Change Drive Letter and Paths...'.
Step 3. Click 'Add' and choose the drive letter beside Assign the following drive letter > Click 'OK'.
If WD drive has already assigned with a letter, click 'Change' to choose another letter for it.
Step 4. Then restart PC and you can check out whether the problem still exists or not.
Method 2. Fix Corrupted File System/Bad Sector That Makes WD Not Showing Up
If the system files corrupted or the WD device contains bad sectors, you won't be able to access the drive. Your computer may not even able to detect it from File Explorer.
EaseUS partition manager software with its Check File System feature supports repairing corrupted file system and bad sectors on WD hard drive. Download it, you can easily make your WD external hard drive show up on the computer again.
Follow to see how to fix corrupted system files and bad sectors on WD device:
Step 1: Open EaseUS Partition Master on your computer. Then locate the disk, right-click the partition you want to check, and choose 'Check File System'.
Step 2: In the Check File System window, keep the 'Try to fix errors if found' option selected and click 'Start'.
Step 3: The software will begin checking your partition file system on your disk. When it has completed, click 'Finish'.
Method 3. Update Device Driver to Make WD Drive Work, Detected
When the WD Passport drive is not working, it's highly possible that the device driver is not updated. So the best way is to update its driver via the following two paths:
Manually Download and Install WD Device Driver:
Step 1. Right-click on the Windows icon at the left corner and select Device Manager.
Step 2. Find and expand Disk Drivers, Portable Devices, Universal Serial USB Controllers or Other devices to see if WD device is shown as Unknown device.
Step 3. Right-click on Unknown device > select Properties.
Step 4. Go to Details tab > Set Property to be Hardware Ids.
Step 5. Right-click the top Value and click Copy.
Step 6. Paste what you copy into a browser to search the correct device driver, find and download the correct WD device driver and install it on your PC.
Step 7. Then restart your computer and everything shall work fine with your WD My Passport Ultra drive.
Update WD Device Driver from Device Manager:
Step 1. Right-click on the Windows icon and select Device Manager.
Step 2. Expand Device Manager and right-click the WD My Passport Ultra drive.
Step 3. Select 'Update driver'.
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Step 4. Select 'Search automatically for updated driver software', wait for the process to complete.
Method 4. Uninstall/Reinstall USB Controllers on WD My Passport Drive
When the Universal USB Bus Controllers is outdated, it may also stop your WD passport from being detected or showing up. So the last efficient way that you can try is to uninstall and reinstall USB controllers:
Step 1. Right-click on the Windows icon and select 'Device Manager'.
Step 2. Find and expand Universal Serial Bus controllers > Right-click on USB controllers on your WD drive and select 'Uninstall device'.
Repeat to uninstall each USB controller one by one.
Step 3. Restart the computer and Microsoft will automatically reinstall the USB controllers software for your WD drive.
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After this, you shall be able to visit and access saved data on your WD Passport Ultra drive normally by then.
Extra Important Tips
If your WD hard drive shows up and can be detected normally again, please don't rush to use it. Please do these tips first:
- 1. Copy and backup important data from your WD hard drive to another storage device.
- 2. Format WD hard drive or external hard drive to NTFS for saving data again.
If the WD hard drive still doesn't show up or cannot be detected, some physical errors may have occurred to your device. Please try these tips for a guide:
- 1. Search and find some manual guide online to check the physical error on your WD hard drive.
- 2. Or you can take your WD drive to a local hard drive repair center for professional help. (If you are not professional, please try this tip.)
Conclusion
Wd Passport For Mac Instructions
On this page, we explained why is WD My Passport Ultra external hard drive not showing up on Windows PC and provided 5 practical fixes for you to follow and make the drive show up again.
If you are having a similar issue on other brands of external hard drive, internal hard drive, USB, or SD card, you can also try these tips to make your device show up and work again on Windows PC.
People Also Ask
For further issues related to the WD passport, check the questions and answers below. You'll get a satisfying answer:
1. WD My Passport not showing up on Mac
If you are having a similar issue that WD My Passport external or internal hard drive not showing up on Mac, you can try the following tips as listed here for help: (Some are similar as shown on this page)
- #1. Reconnect WD Passport to Mac
- #2. Change WD Passport drive letter
- #3. Remount WD Passport to Mac
- #4. Update WD Passport drive driver
- #5. Format WD My Passport on Mac
2. How to use WD Passport on Windows 10?
For a new WD Passport: Connect Passport to Windows 10 PC > Open Disk Management and Initialize Disk > Create a New Partition on WD Passport drive.
For a used WD Passport: Connect it to Windows 10 > Open it in File Explorer to use it. If you need more space, delete some useless files on it to free up space.
3. Why is my external hard drive not showing up?
Accordingly, there are many reasons that may cause your external hard drive not showing up. Here is a list of major reasons:
- The external hard drive is not connected to the PC correctly
- Faulty USB cable or USB hub
- External hard drive is not initialized
- External hard drive is doesn't contain a volume
- External hard drive has no drive letter
- External hard drive contains file system error, bad sectors, or virus
For a resolution, follow to External/Internal Hard Drive Is Not Showing Up in Windows 10/8/7.